Home delivery of parcels
Offer home delivery in Denmark, Sweden, Norway and Finland, as your customers want it.
- Easy - delivery all the way home to the door, during the day, in the evening and on weekends
- Flexible - possible for you and your customers to adjust the delivery
- CO2-free delivery to over 800,000 recipients in the Copenhagen area
Home delivery means maximum convenience for your customers. The parcels are driven all the way home, and your customers are notified both before delivery and during the journey. Of course, our home deliveries are also traceable.
We offer various options for home delivery of parcels, so you can choose the one that suits you and your customers best. Depending on which service you choose, and in which area the delivery takes place, it is possible for your customers to receive delivery both during the day, in the evenings and even on weekends in larger cities.
We offer a basic home delivery service for delivery during the day between 8-17. A flexible delivery outside the door where the recipient can also redirect the delivery to a pickup point if they cannot receive it.
We also offer a flexible and greener home delivery service where we have further improved the recipient experience. This service is offered in larger cities in Denmark and with it you can offer your customers shorter time windows, delivery both during the day and evening, an improved interface, tracking of the parcels in real time and the possibility to choose delivery day and time window for the delivery. Read more about this home delivery service here, or contact us and we will tell you more.
As standard, we deliver exclusively CO2-free, to all your customers in Copenhagen, Valby, Frederiksberg, Glostrup, Greve, Ishøj, Brøndby, Rødovre, Tårnby and Dragør, both day and evening. Roughly speaking, we reach 800,000 consumers in the Copenhagen area by bicycle courier or electric vehicle.
What does it cost?
How big and heavy?
Weight and measurements
Maximum weight: 35 kg (25 kg to Finland).
Maximum dimensions: length 200 cm, or length + circumference 300 cm.
Minimum dimensions: 23 x 13 x 1 cm
For our basic home delivery service: if your parcel is over 120 cm on one side, has two sides over 60 cm or if it is smaller than the minimum dimensions, it must be sorted manually and incurs an extra handling fee.
Packing and packaging
Pack the goods safely and label the packaging well. Fragile objects must be surrounded by shock-absorbing materials to protect against pressure and shock. More good tips on how to pack and label can be found here.
Ordering and collection
Order the delivery directly in Mybring, via API, EDI or in your TA system. You can either sign a fixed collection agreement with us or order collection individually when you need it in Mybring or via customer service.
During the transport
The delivery time is 1-2 days in Denmark and the delivery can be tracked during the transport.
Delivery and reception
Depending on the home delivery service you choose, we deliver either between 8-17, Monday to Friday, on evenings between 17-21, or on the weekend. Your customer will be notified of the expected delivery date and time, with a tracking link, via SMS or e-mail. With our flexible solution, the recipient can follow the delivery in real time and change the delivery date and time.
For delivery in the evening, with our flexible and greener home delivery service, the driver contacts the recipient before delivery.
For our basic home delivery service: if the parcel cannot be delivered, it will be delivered to the nearest delivery point and the recipient will be notified.
Here's how to proceed
Your delivery is delivered to the recipient even if the he/she is not present at the time of delivery and can acknowledge the shipment. The driver places the delivery in the best possible place and the recipient does not have to pick it up himself or book a new delivery.
Bring is responsible for delivering the goods in accordance with the written instructions in EDI and on the transport label. If there are no written instructions, delivery takes place, if possible, outside the door at the specified address. In cases where instructions cannot be followed or the driver deems that delivery cannot take place in a safe manner, the consignment may be returned to the sender. Flex Delivery can be used in combination with the services and destinations below.
The claim for compensation for the parcel or pallet expires when the parcel or pallet has been processed and delivered in accordance with the applicable conditions. In cases where the customer can document that any loss or damage has occurred during Bring's handling, Bring's general terms of service apply.
For you who want your home delivery parcels to be delivered to the recipient with a signature. The possibility of flexible delivery without an acknowledgement of receipt is blocked. The driver requires a signature at the time of delivery.
Parcels may be lost or damaged on the way to the recipient. We therefore recommend that you take out our supplementary insurance Cargo Insurance. The compensation is based on the fair value of the shipment and does not involve any deductible. We reimburse amounts up to:
100,000 SEK or 10,000 EUR for your parcels
1,000,000 SEK or 100,000 EUR for your pallets
If you do not have Cargo Insurance, your right to compensation is tried in accordance with the provisions of NSAB 2015. Compensation is only allowed when Bring Parcels AB has caused the damage and the level of compensation is based on an amount per kilo - regardless of the value of the parcel's content. The compensation is 8.33 SDR * per kilo for road transport and 17 SDR per kilo for air freight.
The insurance can be taken out for each individual parcel or pallet. Full compensation is given for the value of the goods, and you pay no deductible. It is the policyholder himself who states the value of the goods and it must be based on the goods' costs and any trading profit. This means that if you insure your item for, for example, 1,000 SEK , it must include the invoice value, shipping, insurance premium, any profit and customs.
The maximum insurance amount for packages is 100,000 SEK or 10,000 EUR and for pallets 1,000,000 SEK or 100,000 EUR.
Cargo Insurance can be taken out for
All types of permitted goods, except mobile phones, wine, tobacco products, spirits, refrigerated, frozen and fresh goods or goods that are already damaged.
For shipments to and from all countries except Iran, Iraq and Afghanistan.
For more information about insurance terms, see firstmarine.dk, which is our partner regarding insurance.
You can choose to pay a fixed price for each individual shipment. The price varies depending on whether the shipment is to be sent to Europe or to the rest of the world. However, the premium is the same regardless of the value of the shipment. If you want to insure your parcels and pallets in this way, you can do so easily via our insurance order form, which you will find via this link.
You can also choose to insure all your parcels and pallets for one year ahead. Then each parcel and pallet is insured automatically when you send them with Bring Parcels AB. Agreements on full-year insurance are written at the same time as your customer agreement and the premium for full-year insurance are calculated on the total value of the parcels and pallets that you send with us for one year. The prize is divided and added to the price of each parcel or pallet that you send. If you want to take out a year-round insurance, you sign an insurance agreement with your seller.
Have your recipient return their defective item in connection with the delivery of a new one.
With about 7,000 delivery points in Denmark and the rest of the Nordics, we are where your customers live, are and pass daily, regardless of where they live.
Home delivery of heavier goods
Offer your customers maximum convenience with home delivery. This service applies to goods that weigh more than 35 kg. We deliver all the way home to your customers, when and as it suits them best.
Mailbox parcel to Norway
When your company wants to send smaller parcels with delivery to Norwegian recipients' mailboxes. You choose if you want to offer your customers tracking with or without RFID.