Help with tracking of parcels and goods

Track & trace

Frequently asked questions

  • Your cargo could be delayed because, for example, the incorrect address was used, a P.O. Box was used instead of a street address, defective packaging, insufficient documentation for customs clearance, or that a part of the company name sounds like a private person (in order to avoid this, you can use the words 'company', 'AB' or similar).

    If you are a private person and are due to receive a parcel that has not arrived, contact the company from which you are to receive the parcel.

    If you are a customer of Bring and have sent a parcel that has not arrived, please perform a search via Mybring first. If you require further assistance, you can contact us at cs.dk@bring.com or call +45 70 28 60 70 and we can help you.

  • If a shipment is damaged, delayed or lost as a result of Bring's handling, you can submit a complaint. Fill in the form and we will contact you. If, as a private person, you want to complain about a parcel sent with Bring, you must submit your complaint to your supplier.