Terms and conditions
Rules and basic conditions
Important clarification in relation to NSAB 2015
Changes in terms and conditions
From 01/05-2026
From May 1st, we are updating our Standard Terms and Conditions and Service Terms and Conditions. The aim is to make our services clearer and easier to use.
Standard Terms and Conditions from 20260501
Service Terms and Conditions from 20260501
NOTE: In the previous information about our changed service terms and conditions, it was stated that the number of delivery attempts for pallets to companies in Finland would be reduced to one. This change will not occur. Two delivery attempts for this service will continue to be offered as standard.