Frequently asked questions

On our track & trace page you can find all the information you need to track your shipment.

If a shipment is damaged, delayed or lost as a result of Bring's handling, you can submit a complaint. Fill in the forms, which you can find at the bottom of this page and we will contact you. Please note that as a recipient, you must always send a complaint directly to the sender of the shipment.

When you have received your verification code from the person/entity to which the parcel must be returned, you can create your return freight note on our returns page.

The price that is given when ordering is based on the information you submit in regard to weight, dimensions and measurements. The weight and dimensions of the parcel are checked and the amount debited is always according to the subsequent correct information and therefore the disclosed price does not always match the debited price.

In the event of further questions about invoices, please contact Debitor.Denmark@bring.com.

You can book a pick-up by logging in to Mybring or calling +45 70 28 60 70.

If you are a contract customer with a return freight agreement, you can book return freight on Mybring. If you have a verification code, you can book your return freight on https://retur.bring.dk/.