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Frequently asked questions

Frequently asked questions

General questions

  • On our track & trace page you can find all the information you need to track your shipment.

  • If a shipment is damaged, delayed or lost as a result of Bring's handling, you can submit a complaint. Fill in the forms, which you can find at the bottom of this page and we will contact you. Please note that as a recipient, you must always send a complaint directly to the sender of the shipment.

  • When you have received your verification code from the person/entity to which the parcel must be returned, you can create your return freight note on our returns page.

  • The price that is given when ordering is based on the information you submit in regard to weight, dimensions and measurements. The weight and dimensions of the parcel are checked and the amount debited is always according to the subsequent correct information and therefore the disclosed price does not always match the debited price.

    In the event of further questions about invoices, please contact Debitor.Denmark@bring.com.

  • You can book a pick-up by logging in to Mybring or calling +45 70 28 60 70.

  • If you are a contract customer with a return freight agreement, you can book return freight on Mybring. If you have a verification code, you can book your return freight on www.bring.dk/retur.

About parcels

  • You can track your parcel by entering the parcel number in the search field at the top of the page.

  • If a parcel is damaged, delayed or lost as a result of Bring's handling, you can submit a complaint.

  • You can book a collection by logging on to Mybring or by calling +45 70 28 60 70.

  • Your parcel could be delayed because, for example, the incorrect address was used, a P.O. Box was used instead of a street address, defective packaging, insufficient documentation for customs clearance, or that a part of the company name sounds like a private person (in order to avoid this, you can use the words 'company', 'AB' or similar when you send parcels to a company) You can read more about how to label, package and address your parcels.

    If you are a private person who is to receive a parcel that has not arrived, you must contact the company who sent the parcel to you.

    If you are a customer of Bring, and you have sent a parcel that has not arrived, you should perform a search first via Mybring. If you need further assistance, you can contact us atcs.dk@bring.com or call +45 70 28 60 70, and we will help you.

About cargo

  • Your shipments are insured in accordance with the agreement terms and conditions you signed with us, i.e. you will be compensated in the event of loss or damage. However, the liability is limited and it does not always cover the value of the goods. If you want to take out extra goods insurance, you can do so on our insurance page.