Whether you want to know about a shipment you have sent or a shipment that is on its way to you, you can find out where it is on this page and what is happening on the way.

Tracking by shipment- or reference number

ex. CT123456789NO

Frequently asked questions about track & trace

  • My parcel has not arrived. What could be the reason for this?

    Your cargo could be delayed because, for example, the incorrect address was used, a P.O. Box was used instead of a street address, defective packaging, insufficient documentation for customs clearance, or that a part of the company name sounds like a private person (in order to avoid this, you can use the words 'company', 'AB' or similar).

    If you are a private person and are due to receive a parcel that has not arrived, contact the company from which you are to receive the parcel.

    If you are a customer of Bring and have sent a parcel that has not arrived, please perform a search via Mybring first. If you require further assistance, you can contact us at or call +45 70 28 60 70 and we can help you.

  • What do I do if my parcel is damaged or delayed and I want to complain?

    If a shipment is damaged, delayed or lost as a result of Bring's handling, you can submit a complaint. Fill in the form and we will contact you. If, as a private person, you want to complain about a parcel sent with Bring, you must submit your complaint to your supplier.

  • I want to track my shipments with the app. How do I do that?

    Download the tracking app for iPhone

    Download the tracking app for Android

    This is a tracking app for you who are private recipients of shipments. When you create your profile with your mobile number and your e-mail, we automatically find the shipments that are on their way to you. So that we can do this, the sender must have registered your mobile number and your e-mail and have used it when you ordered the goods. We constantly check if there are shipments on the way to you and update the status in your tracking app.

    Read more about Bring's tracking app (LINK)