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Frequently asked questions

General questions

  • On our tracking page you can find all the information you need to track your shipment or see when we will deliver your mail.

  • If you need to make a complaint, first contact the company that sent the shipment.

  • If you want to return your goods, please contact the company that you have ordered the goods from.

  • Contact us on telephone +45 70 28 60 70, or send your question to cs.dk@bring.dk.

About parcels

  • On our tracking page, you can track your parcel by filling in your package or reference number.

  • The driver will take the parcel back to the terminal. The driver will leave a drop card with the most important information you need to know. Afterwards, you can call customer service or go onto our website and choose re-delivery.

    You can also choose to fill in a letter of authorisation. In this way, the driver can leave the parcel in an agreed place at your address or according to your choice.

  • Yes. If you order items in a web shop that sends parcels with Bring, when ordering you can choose collection from a Pick-up shop or at a drop box. You can also choose Bring to transport the parcel to your home address in the time period 5.00 - 9.00 p.m. all weekdays.

    If you have chosen collection at a drop box, you use the codes you have received in an SMS/e-mail. If you have chosen collection in a shop, you must remember to have valid ID with you (e.g. driver's licence, passport or health insurance card).

  • Yes. The person just needs to have the shipment number and be able to produce a letter of authorisation signed by you. The Pick-up shop will keep the letter of authorisation. The person to whom you give the letter of authorisation must naturally be able to produce valid ID.

  • First check the status of the parcel via the track and trace field. Enter the shipment number you received from the sender. If you have not received it, you must ask the sender for it.

    Then check if a drop card from Bring is in your postbox. The card will specify that the driver has returned the parcel to the nearest terminal. The card contains a shipment number and a telephone number. You can call the number to arrange a new delivery.

  • The shoes are the wrong size or the ordered clothing does not fit as you thought it would.
    No worries, you have the option to return the items to the web shop. Of course, this must be done according to the agreement with the web shop.

    The web shop can choose to either enclose a completed return label with the shipment in the event that the buyer regrets the purchase, or the web shop can mail a return label when it is agreed that an item needs to be returned. In both instances, you should wrap the item that needs to be returned, place the return label on the packaging (remember to remove old labels with bar codes) before you hand it over in the Pick-up shop.

  • In Denmark, we provide 24-hour service from collection in the web shop. However, this is not a guaranteed delivery. Parcels sent from Denmark to Norway and Sweden will be ready for collection at Pick-up Points within 48 hours up to postal code 3900 in Norway and up to around Uppsala in Sweden. Parcels are transported by road and delays can occur in the event of road works, accidents, etc.

  • You just need to use Find the nearest shop or drop box to find the address.

  • If you can see that the parcel is damaged, you can refuse to accept it. Bring will then return the parcel to the depot and inform the sender. If the contents of the parcel are damaged, you must contact the web shop immediately. You cannot leave it to Bring to check the contents of sent parcels.