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Christmas 2025 – Preparations and delivery deadlines

We are ready for the peak delivery season, with extra staffing, increased production and a bunch of other measures to ensure that the parcels arrive on time. Below you will find all the information you need to plan your deliveries.

Our preparations 

  • Increased staffing at our terminals and for distribution
  • Increased the capacity for our pickup point network to better handle the large number of parcels
  • In the event of a lack of capacity at the selected delivery point, we automatically deliver the parcel to an alternative nearby to ensure fast delivery
  • Extended opening hours in customer service every weekday until 19.00 and Saturday at 10-14 - from and including week 48
  • Increased staffing for customer service. We are available via both phone and messenger. Our chatbot is live 24/7

How you can prepare 

There are measures you can take, to ensure that your parcels reach the right recipient, in good condition and on time: 

  • Please contact us if you expect large changes in your volumes.
  • Hand in the parcels as early as possible and remember to enter the recipient's phone number so we can send notifications during the delivery.
  • Make sure the correct information is on the parcels. That is product, name, address and phone number.
  • Update the information on your websites with correct information for your customers about our delivery times until Christmas.
  • Also remember that there are really good self-service options in Mybring and that you can contact us 24/7 via our chatbot.
  • Pack the goods safely, so that the contents can withstand handling and transport
  • Make sure that the label is legible and positioned correctly. 
  • Remember to transfer the parcel data/EDI-file in time so that the parcels aren’t at risk for delay.