FAQ Covid-19
We are still delivering parcels home and to pickup points. Stores that deliver parcels from online stores are not affected by the new restrictions. This also applies to stores in malls. The restrictions will therefore only affect the delivery of parcels to a limited extent.
Restrictions until February 7
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You can still pick up your parcels from most pickup points and parcel boxes.
Stores that deliver parcels from online stores are not affected by the new restrictions. This also applies to stores in malls. We therefore experience that only a few pickup points and parcel boxes are closed due to the restrictions.
However, be aware that some parcel shops may have changed and shorter opening hours.
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If your pickup point or parcel box has been closed down due to restrictions, we will move the parcels to the nearest pickup point that is open and notify you.
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Right now we are experiencing many parcels, which is why some pickup points may have problems receiving more parcels. If there's no room at the desired pickup point, we will deliver the parcel to the closest pickup point nearby with capacity and notify you.
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Your can still hand in your return parcels to most pickup point. Stores that deliver parcels from online stores are not affected by the new restrictions. This also applies to stores in malls. We therefore experience that only a few pickup points and parcel boxes are closed due to the restrictions.
However, be aware that some parcel shops may have changed and shorter opening hours.