Coronavirus and pandemic - We are doing everything we can to maintain our deliveries

Once again, several industries and physical stores must close to stop the escalating spread of infection in Denmark. We are doing everything we can to maintain our agreed deliveries and services.

We expect a large increase in e-commerce as well as a strong growth in the number of home deliveries during the coming period. However, due to the pandemic and the closure of several stores, this may lead to delays of +1 days for some of our services. We regret this and work hard to be able to deliver the parcels as soon as possible. We thank you for your patience!

You'll find our latest operational reports on our customer service page

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Pickup points

Until February 7, 2021:

Your customers will still be able to pick up their parcels from a pickup point. Stores that deliver parcels from online stores are not affected by the new restrictions. This also applies to stores in malls. We therefore expect that it will only affect the delivery of parcels to a limited extent.

However, pay attention to:

  • Some pickup points may have changed or shorter opening times.
  • If the pickup point shop closes, we will make sure to move the parcels to another pickup point nearby and give your customers notice of this.
  • We are in good dialogue with our pickup points and will continuously remove the pickup points that close from the API.
  • At the same time, we are extending our pop up pickup points in Randers and Aalborg, so that your customers can continue to pick up their parcels nearby.
  • If there's no room at the desired pickup point, the parcel will be delivered to the closest pickup points nearby with capacity.

Business Parcel and Groupage and Part Loads

More and more companies are shutting down their offices and operations. We therefore experience that we cannot deliver the parcels in several locations. To reduce the load on our distribution, the following happens if we are unable to deliver the parcel:

  • B2B parcels that cannot be delivered to the recipient after the first delivery attempt will be returned to the sender.

This applies until the situation normalizes.

Have your pick-up and delivery needs changed?

Keep us updated if your needs change, so that we then can adjust the number of pickups to fit with your current volumes, while at the same time avoiding futile delivery attempts.

We recommend that all our B2B customers encourage their recipients to report back if they have closed down business due to the corona situation, so many returns and unnecessary shipments can be avoided.

FAQ

  • Your customers will still be able to pick up their parcels from a pickup point. Stores that deliver parcels from online stores are not affected by the new restrictions. This also applies to stores in malls. We therefore experience that only a few pickup points and parcel boxes are closed due to the restrictions.

    If the pickup point or parcel box is closed, we automatically move the parcels to the nearest pickup point, and notify your customer.

  • Right now we are experiencing many parcels, which is why some pickup points may have problems receiving more parcels. If there's no room at the desired pickup point, the parcel will be delivered to the closest pickup point nearby with capacity.

  • Your customers will still be able to hand in return parcels to a pickup point. Stores that deliver parcels from online stores are not affected by the new restrictions. This also applies to stores in malls. We therefore experience that only a few pickup points and parcel boxes are closed due to the restrictions.

    However, be aware that some parcel shops may have changed and shorter opening hours.

  • Your customers will still be able to pick up their parcels from a pickup point. Stores that deliver parcels from online stores are not affected by the new restrictions. This also applies to stores in malls. We therefore experience that only a few pickup points and parcel boxes are closed due to the restrictions.

    However, be aware that some parcel shops may have changed and shorter opening hours.

  • Due to the situation, we experience that many businesses have closed down. To reduce the load on our distribution, the following happens if we are unable to deliver the parcel:

    • B2B parcels that cannot be delivered to the recipient after the first delivery attempt will be returned to the sender. This applies until the situation normalizes.

We are monitoring the situation and are well prepared

We are closely monitoring the coronavirus situation and follow the official health advice. The Posten Norge Group consists of a big workplace with an important business in the Nordics and in some countries outside of the Nordics. Several cases of the coronavirus have now been detected in Norway, Sweden, Denmark and Finland.

We are prepared and ready to handle the situation. If the situation deteriorates and leads to irregularities in our supply chain, we have initiated a dialogue with some major customers about the prioritisation of their shipments.

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We must continuously prioritise which services and customer volumes can be produced. Access to personnel and vehicles and other limitations are key factors. Our prioritisations are based on life, health and the key interests of society. At the same time, we would like to emphasise that the group is doing all we can to ensure that agreed deliveries and services are carried out in accordance with the agreements in place.

Steps taken to reduce the risk of infection

We have taken several steps to reduce the risk of infection, both for our customers and for our employees:

  • There is no physical contact when delivering parcels and goods.
  • The recipients don't sign on our PDAs. The driver will register the delivery and the GPS coordinates will be recorded automatically upon delivery.
  • For courier services and some home delivery services, we are now using a new solution where the recipient can sign for the delivery on their own mobile phone.
  • We have implemented strict cleaning and hygiene measures for e.g. terminals, post reception centres, and main offices.

We follow the recommendations of the national health authorities and we have also implemented our own group-specific measures. We are well prepared and have a crisis group in place.

A number of measures have been implemented

Major events have been cancelled and all non-essential air travel, both domestic and international, have been stopped in all countries where we have employees. This restriction applies until further notice.

External meetings must generally be carried out via Skype/Teams or by phone until further notice. External participants who attend meetings at Bring’s and Posten Norge’s premises will be asked if they have been in areas of ongoing infection or if they show symptoms of infection.

Increased use of home offices has been introduced within the Posten Norge Group, in addition to a number of extraordinary hygiene and cleaning measures at terminals, post reception points and the head office. This to strengthen the daily work with cleaning and hygiene already in place and to prevent infection.

Deferred payment

We have a great understanding of the challenging situation which your companies are in right now, and of any need to postpone payments or increase your credit. At the same time, Bring is unfortunately not able to postpone your payments or increase your credit now. We recommend that you take these requests with your bank, as they are hopefully better equipped to assist your during this difficult period.

Force Majeure

The current very serious situation that affects all of society means that the Posten Norge AS and Bring group must notify all parties that this is now a force majeure situation. As long as this results in obstacles to our deliveries, any deviations from agreements will not constitute non-fulfilment of the agreement. We therefore want to notify you that it is unlikely that we will be able to fulfil all our obligations as intended, and that deviations may occur. For example when it comes to pick-up times, shipping times, delivery times and our time guarantees.

The international exchange of mail, parcel and goods shipments is to a greater extent impacted by restrictions in air traffic, which causes cancellations of passenger flights and reduced capacity. Transport is considered to have a critical role in society and so far the borders within the EU are open to the transport of goods by road.

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As of today, there is no indication that there are any risks associated with the purchase of goods and the reception of parcels from China. The infection spreads between people.

In China, there has been a partial stop in production of goods and consequently reduced volumes of post and goods for transportation. This is recovering. In Italy, restrictions have been introduced nationwide, not just in northern Italy. Right now, the flow of goods is normal, but we must take into account that there may be delays in the shipping of post and goods. The same will apply to other countries where the coronavirus is widespread. We are in close contact with our international partners, especially with the other postal companies in the Universal Postal Union.

Closure of the borders from March 14 at 12 p.m.

The Danish authorities have from 14 March at 12 p.m. temporarily closed the borders to Denmark in order to avoid the spread of infection. This affects people working with transport of goods and goods. We continue to deliver as normal but if there are any delays due to queue formation or such at the Danish borders, we will update the information accordingly.

Restrictions on exports from the EU

EU has introduced export controls on personal protective equipment. Due to the current situation, there are currently increased demands for personal protective equipment such as mouthguards, protective clothing and gloves. Therefore, the EU has imposed restrictions on the export of these goods to countries outside of the EU.

The specific goods concerned are stated in the EU Commission Regulation. The HS codes themselves are mentioned from page 4.

If you have an export permit to export these goods, you must enter it in box 44.5 with certificate code C086 as well as the export permit number.

If you carry goods that have the same HS codes that have been subject to this export control but are not covered by the scheme, you must enter the certificate code Y975 in box instead.

If you have specific questions regarding all of this, please contact:

  • The Danish Business Agency on telephone 35 29 15 00 regarding export control.
  • The Danish Customs Agency on telephone 72 22 12 02 regarding certificate codes.

Otherwise, we are of course available if you have any other questions.

We have taken a number of measures to prevent infection in order to protect our employees and customers as much as possible from being infected with the corona virus. This also means that we have changed several routines. We follow the authorities' recommendations when it comes to preventing the infection of corona: keep a distance, avoid contant and maintain a good hand hygiene.

Questions and answers

  • Yes, we continue to deliver parcels as normal. However, longer delivery times may occur, especially for parcels outside of the EU because of the restrictions in air traffic.

  • The Danish Health Authority states that it is important to remember that you can't be infected by alone touching objects with virus on them. Infection requires that the virus comes in contact with mucous membranes in the mouth, nose or eyes.

    You should therefore not be afraid to touch things, if you maintain proper hand hygiene and are aware of your hands.

  • We will move the parcel to the closest pickup point nearby and the recipient will be notified. However, this may imply a slightly longer delivery time. The status for the parcel can be seen on our tracking page.

  • No, Bring has now introduced signature-free parcel and goods deliveries. This means that:

    • If the recipient picks up a parcel themselves from a pickup point, the staff will sign for the delivery of the parcel.
    • For home delivery of parcels, the driver registers the parcel as delivered and this is complemented with GPS coordinates when the parcel is handed over.
    • For our home deliveriy services we have developed a new solution which lets the recipients themselves sign for the delivery on their mobile phone.
  • No, the Danish Health Authority discourages contact with other people outside of your home if you're in quarantine because of the corona virus. You can therefore not pick up your parcel at a pickup point as long as you're in quarantine.

    • The recipient can instead ask someone else to pick up the parcel. It's important that the person picking up the parcel has a valid power of attorney.
    • Many online stores offer home delivery in the checkout so recipients can have parcels delivered home instead.
  • We follow the advice from the health authorities and they advise against the use of gloves when it comes to handling goods. This because:

    • Gloves have no contagious effect when it comes to handling goods and food.
    • They can give a false sense of protection and thus increase the risk of the person wearing them not being as careful to wash their hands.
    • The most important advice is to be careful with washing your hands often and thoroughly.
  • No, we follow the advice from the Danish Health Authority concerning face masks, which states:

    • There is nothing to suggest that using these masks have any effect on virus transmission when worn by healthy individuals going about their daily business.
    • If everybody took to wearing masks in situations where they are of no use, we risk ending up with a shortage of masks in places where they are essential . specifically in the healthcare and eldercare business.
    • If you have a cough, light fever or cold - stay at home until you are healthy.
    • Limit any physical contact.
  • For shipments to countries outside of the EU/EEA, we now have reduced capacity due to restrictions in air traffic. So far, EU borders are open to freight transport by road.

  • We have a great understanding of the challenging situation which your companies are in right now, and of any need to postpone payments or increase your credit. At the same time, Bring is unfortunately not able to postpone your payments or increase your credit now. We recommend that you take these requests with your bank, as they are hopefully better equipped to assist your during this difficult period.